- 目錄
崗位職責(zé)是什么
服務(wù)銷(xiāo)售主管是企業(yè)銷(xiāo)售團(tuán)隊(duì)的核心成員，負(fù)責(zé)協(xié)調(diào)銷(xiāo)售和服務(wù)部門(mén)，確保為客戶(hù)提供優(yōu)質(zhì)的產(chǎn)品和服務(wù)體驗(yàn)，同時(shí)實(shí)現(xiàn)銷(xiāo)售目標(biāo)。
崗位職責(zé)要求
1. 具備出色的溝通技巧，能夠有效地與客戶(hù)、團(tuán)隊(duì)成員及管理層進(jìn)行交流。
2. 熟悉銷(xiāo)售策略和市場(chǎng)趨勢(shì)，能制定并執(zhí)行有效的銷(xiāo)售計(jì)劃。
3. 擁有良好的客戶(hù)服務(wù)理念，能處理客戶(hù)投訴并提升客戶(hù)滿(mǎn)意度。
4. 具備領(lǐng)導(dǎo)能力，能指導(dǎo)和激勵(lì)銷(xiāo)售團(tuán)隊(duì)達(dá)成業(yè)績(jī)目標(biāo)。
5. 能夠分析銷(xiāo)售數(shù)據(jù)，制定并調(diào)整銷(xiāo)售策略。
6. 對(duì)公司產(chǎn)品和服務(wù)有深入理解，能準(zhǔn)確傳達(dá)產(chǎn)品價(jià)值。
崗位職責(zé)描述
服務(wù)銷(xiāo)售主管的工作涉及多方面，包括但不限于：
1. 協(xié)調(diào)銷(xiāo)售與服務(wù)：協(xié)調(diào)銷(xiāo)售團(tuán)隊(duì)與客戶(hù)服務(wù)部門(mén)，確?？蛻?hù)需求得到及時(shí)響應(yīng)，提高客戶(hù)忠誠(chéng)度。
2. 制定銷(xiāo)售策略：根據(jù)市場(chǎng)研究和銷(xiāo)售數(shù)據(jù)，制定并實(shí)施銷(xiāo)售策略，以達(dá)成銷(xiāo)售目標(biāo)。
3. 團(tuán)隊(duì)管理：招聘、培訓(xùn)和評(píng)估銷(xiāo)售團(tuán)隊(duì)，提供持續(xù)的反饋和支持，以提升團(tuán)隊(duì)效能。
4. 客戶(hù)關(guān)系管理：維護(hù)關(guān)鍵客戶(hù)關(guān)系，處理客戶(hù)問(wèn)題，確?？蛻?hù)滿(mǎn)意度。
5. 業(yè)績(jī)跟蹤與分析：監(jiān)控銷(xiāo)售業(yè)績(jī)，分析銷(xiāo)售數(shù)據(jù)，識(shí)別潛在問(wèn)題并提出解決方案。
6. 合作與溝通：與內(nèi)部其他部門(mén)合作，如產(chǎn)品開(kāi)發(fā)、市場(chǎng)營(yíng)銷(xiāo)等，以?xún)?yōu)化銷(xiāo)售流程和產(chǎn)品定位。
有哪些內(nèi)容
1. 日常運(yùn)營(yíng)：監(jiān)督日常銷(xiāo)售活動(dòng)，確保銷(xiāo)售流程順暢，優(yōu)化銷(xiāo)售效率。
2. 市場(chǎng)洞察：定期分析市場(chǎng)動(dòng)態(tài)，識(shí)別新的銷(xiāo)售機(jī)會(huì)，調(diào)整銷(xiāo)售策略以適應(yīng)市場(chǎng)變化。
3. 銷(xiāo)售預(yù)測(cè)：根據(jù)歷史銷(xiāo)售數(shù)據(jù)和市場(chǎng)趨勢(shì)，進(jìn)行銷(xiāo)售預(yù)測(cè)，為管理層提供決策依據(jù)。
4. 培訓(xùn)與發(fā)展：設(shè)計(jì)和實(shí)施銷(xiāo)售培訓(xùn)計(jì)劃，提升團(tuán)隊(duì)成員的銷(xiāo)售技巧和產(chǎn)品知識(shí)。
5. 業(yè)績(jī)報(bào)告：定期向管理層匯報(bào)銷(xiāo)售業(yè)績(jī)，提供業(yè)績(jī)改善建議。
6. 危機(jī)管理：面對(duì)銷(xiāo)售難題或客戶(hù)糾紛時(shí)，迅速做出反應(yīng)，確保問(wèn)題得到有效解決。
服務(wù)銷(xiāo)售主管的角色要求其在保持銷(xiāo)售業(yè)績(jī)?cè)鲩L(zhǎng)時(shí)，注重客戶(hù)體驗(yàn)，通過(guò)高效管理和協(xié)調(diào)，實(shí)現(xiàn)企業(yè)與客戶(hù)的雙贏。
服務(wù)銷(xiāo)售主管崗位職責(zé)范文
第1篇 服務(wù)銷(xiāo)售主管崗位職責(zé)
石家莊&太原售后服務(wù)銷(xiāo)售主管 job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus
